Every Little Girl's Policies
Providing all items are in stock, your order will be dispatched promptly after receiving full payment. We send most of our parcels via Australia Post. Should there be any delay, we will attempt to contact you – please ensure that an appropriate telephone number is specified with your order.
Normally it is not possible to order through us a product that is not available. However from time to time it can happen that we have sold out by the time we process your order. If items are sold out or if there are any delays we will notify you as soon as possible.
All prices are listed in Australian Dollars. We reserve the right to change prices without notice.
We accept Australian dollars and process payments via PayPal using either your PayPal account, your credit card or Visa/MasterCard debit card.
We strive to provide the best products possible, but understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why, if you are unhappy with your purchase we will cheerfully exchange the items but please choose carefully since we do not refund (except, of course, in the unlikely event of the item being faulty). If you are unable to find a substitute to exchange the item for, we are happy to issue a credit note that is valid for 6 months.
Please note the following:
1. All items must be returned within 15 days of receipt. No exchange or credit can be given after 30 days.
2. The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
3. Email us at firstname.lastname@example.org with the following details: Your name, invoice number, product name, reason for return and request for replacement, exchange or credit.
4. We will reply to arrange for the exchange of the product.
6. Postage/shipping and handling of products is not refundable unless product is deemed faulty. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer’s expense. It is suggested that you send your return package by registered post or express post, as we cannot be held responsible for any product lost/damaged in transit.
7. Damaged / faulty items: We package your items with care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us within 24 hours and we will minimise any inconvenience and organize a replacement.